Effective: September 2025
Privacy Policy
Clerica (“we,” “us,” or “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.
Information We Collect
We may collect personal information including your name, email address, phone number, and any other details you provide when contacting us or using our services.
How We Use Your Information
Your information is used to respond to your enquiries, provide our services, improve our website, and comply with legal obligations.
How We Protect Your Information
We take reasonable steps to protect your information from misuse, loss, or unauthorised access. However, no online transmission can be guaranteed 100% secure.
Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share information with trusted service providers who assist us in operating our business, subject to confidentiality agreements.
Cookies
Our website uses cookies to enhance user experience. You can choose to disable cookies in your browser settings, but this may affect website functionality.
Your Rights
You have the right to access, correct, or request deletion of your personal information. To do so, please contact us at admin@clerica.com.au.
Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions about this policy, please contact us at admin@clerica.com.au.
Terms and Conditions
Welcome to Clerica. By using our website and services, you agree to the following terms and conditions. Please read them carefully.
1. Services
Clerica provides administrative and documentation support services primarily for NDIS providers, allied health professionals, and mental health practitioners. Clerica provides administrative and documentation support services primarily for NDIS providers, allied health professionals, and mental health practitioners. Our services are designed to support your operations and documentation needs. We do not provide legal, compliance, or financial advice
2. Use of Services
Our services are intended to support your business operations. You agree to provide accurate and complete information necessary for us to perform our services.
3. Payment
Payment terms for services will be outlined in individual agreements or quotes. Payment must be made by the due date to avoid suspension of services.
4. Confidentiality
We treat all client information with strict confidentiality and comply with relevant privacy laws. You agree to keep any proprietary information shared by Clerica confidential.
5. Liability
Clerica provides administrative support only. We do not provide legal, compliance, or financial advice. While Clerica strives to provide accurate and reliable services, we do not guarantee outcomes and are not liable for any indirect or consequential losses arising from our services.
6. Intellectual Property
All content, materials, and documents provided by Clerica remain our intellectual property unless otherwise agreed in writing.
7. Termination
Either party may terminate the service agreement with written notice as specified in the contract.
8. Changes to Terms
Clerica reserves the right to update these terms at any time. Changes will be posted on our website with an updated effective date.
9. Governing Law
These terms are governed by the laws of New South Wales, Australia.
10. Contact
For any questions about these terms, please contact us at admin@clerica.com.au.