Frequently Asked Questions

Simply fill out our contact form or email us directly. We’ll schedule a brief onboarding conversation to understand your workflow and recommend the right level of support.

Both. You can request one-time admin help (e.g. document setup, service agreement or formatting) or choose ongoing weekly/monthly support. Our services are flexible and tailored to your practice.

No. Every practice has different admin needs and caseloads, so we provide custom quotes. This ensures fair, value-based pricing aligned with your workflow and budget.

Yes. We work remotely with NDIS, allied health, and mental health professionals across Australia, using secure digital platforms and clear communication systems.

Yes. We work with both registered and unregistered NDIS providers across NSW and nationally. Whether you’re starting out or growing your support team, we tailor our admin services to your registration status and reporting needs.

Absolutely. We assist with creating and managing service agreements, participant onboarding, intake forms, and file organisation , helping you stay organised and focused on service delivery.

Our templates, processes, and documentation support are developed with an awareness of the NDIS Practice Standards and Quality & Safeguards Commission requirements. While we don’t provide compliance certification, our resources are designed to support compliance-friendly and professional practices.

Yes. We provide structured support for psychosocial recovery coaches, including case note formatting, participant tracking, task reminders, and client file organisation.

Yes. We support solo practitioners and small allied health teams. Whether you’re a psychologist, counsellor, occupational therapist (OT), rehabilitation counsellor, or social worker, we provide flexible admin support tailored to your workflow.

We assist with intake forms, progress notes, referral letters, support summaries, and reports. We also help format, organise, and securely store documentation in a professional and consistent manner.

Yes. We can provide support for appointment tracking, scheduling reminders, and internal follow-ups. For confidentiality and scope reasons, we do not engage in direct clinical communication with clients.

Absolutely. We follow strict confidentiality protocols and use secure digital systems. All documents and data are handled in line with Australian privacy obligations and professional standards.

Human Override™ is Clerica’s invite-only editing service that reviews AI-generated content (such as ChatGPT drafts). We refine notes, reports, and letters so they are clear, professional, and compliance-friendly, with language aligned to sector expectations.

Yes , if you’re an approved user. We provide manual, human review of AI-generated content for NDIS providers, allied health practitioners, and mental health professionals who need their documents polished and reliable.

We refine support letters, progress notes, case summaries, client communications, and audit-sensitive documents. All reviews are carried out by humans ,never bulk AI filters.

No. This is an invite-only service for trusted clients in regulated sectors. If you’re interested in applying for access, you can request it here.